At HelpingTask.com, we understand that plans can change. This policy explains how cancellations and refunds work for bookings made on our platform.

1. Cancellation by customers

• Free Cancellations: You may cancel your booking up to 24 hours before the scheduled service time at no extra charge.

2. Rescheduling

• You can reschedule your booking up to 12 hours before the service time (subject to provider availability).
• Rescheduling within 12 hours of the appointment may attract a small fee.

3. Cancellation by HelpingTask or service providers
In rare cases where a booking must be cancelled by us or the assigned provider (e.g., unforeseen circumstances, unavailability), we will:

• Offer a full refund or
• Assist you in rescheduling at no extra cost.

4. Refunds

• Eligible refunds will be processed within 7–10 business days to the original payment method.
• Refunds are only applicable for prepaid bookings cancelled as per the policy terms.

5. Emergencies
We understand emergencies happen. If you need to cancel due to unavoidable circumstances, please contact our support team, and we will review your case for a fair resolution.

6. Contact us
For cancellations, rescheduling, or refund queries:
Email: support@helpingtask.com